London Bespoke Agent is committed to providing the highest level of professional service at all times. If something has not gone as you would have expected, then we want to hear about it.
The Property Ombudsman requires that any complaint should be addressed through our internal Complaints Procedure, prior to being submitted to them for their independent review. In keeping with The Property Ombudsman’s Code of Practice, please find outlined below our company complaint handling procedure:
- In the first instance, you should contact Eugen Cotoranu giving full details of your complaint. Once received, we will acknowledge receipt in writing within 3 working days. A full investigation will be conducted, and you will receive a formal written response within 15 working days of the complaint receipt confirmation. You can reach out at info@londonbespokeagent.co.uk or via our direct contact channels.
- If you are not satisfied with the initial response provided, or you feel that the matter remains unresolved, your complaint can be escalated for a final company review and a final viewpoint letter will be issued within 15 working days.
- Should you remain dissatisfied with the company’s final viewpoint, you can then refer your case to The Property Ombudsman (TPOS) for an independent review.
Details of their complaint procedure, application form, Code of Practice, and Terms of Reference can be found on their website at www.tpos.co.uk.
Alternatively, you can contact them directly:
- Telephone: 01722 333 306
- Email: admin@tpos.co.uk
- Address: Unit 159756, PO Box 7169, Poole, BH15 9EL
Please note that you must refer the matter to The Property Ombudsman within 12 months of the date of our company’s final viewpoint letter.
